Intersyn AG

Right of Withdrawal

The Consumer may withdraw from the online sales contract within 14 days from the date when the purchased Products were handed over to the Consumer (Withdrawal Period), without specifying any reason.

In order to withdraw from an online contract, the Consumer should explicitly inform the Seller about such intention (execute Withdrawal Communication) within the Withdrawal Period, using the contact details provided in Section 12 (The Seller’s contact details) of the Terms, and return the Products to the Seller’s office, safely packed and within the period of 14 days from the date of the Withdrawal Communication to the Seller.

When the Products in one order are delivered separately, the Withdrawal Period starts from the date when the last Product was handed over to the Consumer in such an order.

In the event of an effective withdrawal, the Seller will reimburse the Consumer for the payments (execute Repayment) he has made (excluding the return shipping costs) within 14 days of the day of the Withdrawal Communication.

The Seller can delay the Repayment until he receives the returned goods (and checks them) or until the Consumer provides proof that the Seller has the goods, whichever is the earlier for the Consumer.

For Repayment, the Seller uses the same means of payment that the Consumer used in the original transaction, and does not charge any fees for the refund, unless Parties have expressly agreed otherwise.

The Consumer shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for checking the nature, properties and functionality of the goods.

There is no right of revocation for the delivery of:

  • quickly perishable goods, sealed goods that are not suitable for return due to health protection or hygiene reasons as soon as the seal has been removed (e.g. opened preparations)
  • goods which, due to their nature, were inseparably mixed with other goods after delivery
  • goods that are not prefabricated and the manufacture of which are clearly tailored to the personal needs of the Consumer

Withdrawal communication can be made by the Consumer in any form. A model withdrawal form is provided below as a sample:

To: Intersyn AG
Stadtle 2, 9490 Vaduz,
Principality of Liechtenstein.
Tel: +423 384 37 39
Email:

With the present letter, we provide you with notice of withdrawal from the contract of sale of the following goods:

(* list of the goods)
(* date when the goods were ordered)
(* order or invoice reference number)
(* consumer name)
(* consumer postal address)
(* consumer email)
(* current date)
(*) Insert data as appropriate

Vaduz, March 01, 2021