Intersyn AG

General terms and conditions

Validity of the terms and conditions

The General Terms and Conditions apply to the sale and delivery of goods and the provision of services by our company. By clicking the checkbox in the shopping cart before submitting the order “I have read and agree to the General Terms and Conditions”, the purchaser agrees to these General Terms and Conditions and is bound by them. Deviations from the General Terms and Conditions are only effective if they are confirmed in writing by Intersyn AG.

Offer

Our range of offers is non-binding. The order of the customer with full legal capacity (persons over the age of 18) represents an offer to conclude a purchase contract. The confirmation of receipt of the order subsequently sent by us does not in itself constitute acceptance of the offer. The purchase contract is only concluded as soon as we deliver the ordered goods, by sending a second e-mail as order confirmation or by other acceptance of the customer’s offer. All offers on our website are subject to change, non-binding and only available while stocks last.

Order process, order correction, order cancellation 

Once you have selected the desired product, you can place it in the shopping cart without obligation by clicking the button [add to cart]. You can view the contents of the shopping cart at any time without obligation by clicking the [Shopping Cart] button. You can remove the products from the shopping cart at any time by clicking the [x] button. If you want to buy the products in the shopping cart, click the button [Continue to checkout]. Then please enter your data. Your data will be transmitted encrypted. After entering your data and selecting the type of payment and delivery, the button [Buy now] will take you to the order page, where you can check your entries again. By clicking the button [order with obligation to pay] you complete the ordering process. By pressing the “back arrow” of the browser you can correct your entries. The ordering process can be cancelled at any time by closing the browser.

Conclusion of contract

By clicking the order button on the online store, the customer places a binding order for the products listed on the order page. Intersyn AG confirms receipt of the order immediately after its receipt. Orders are only binding for Intersyn AG after written order confirmation. If, after the order confirmation, it is determined that the delivery of the goods is not possible or that there was a price error, the order will be cancelled or, in the case of price errors, if the goods have already been delivered, the price difference will be claimed from the customer. In the case of price errors, the customer is entitled to return the goods to Intersyn AG, should the customer not agree to the subsequent settlement of the price difference. In any case, the customer cannot assert any further claims against Intersyn AG or a supplier.

Contract language

The content of the contract, all other information, customer service, data information and complaint resolution are provided in German and English, with English being an additional language. In case of difficulties in the interpretation of communications in English, the German translation shall be used.

Prices

Unless expressly stated otherwise, the prices are in Swiss CHF and are valid at the time of the order including statutory VAT plus all expenses incurred with the shipment, which will be clearly communicated in the shopping cart before the order is completed. 

They are visible in the shopping cart before the conclusion of the contract and afterwards in a contract confirmation sent to the customer. The current prices are published in the online store, price changes and errors excepted. Should export or import duties become due in the course of shipment, these shall also be borne by the customer (information on this can be obtained from your competent customs office).

Terms of delivery

Delivery is made to delivery addresses within the Principality of Liechtenstein, Switzerland, the EU and the UK. Dates and delivery periods are non-binding, unless expressly agreed otherwise in writing. The specification of certain delivery periods and delivery dates by Intersyn AG are subject to correct and timely delivery to Intersyn AG by suppliers and manufacturers. Visible quantity differences must be reported to Intersyn AG and the carrier in writing immediately upon receipt of the goods, hidden quantity differences within 4 days after receipt of the goods. Complaints regarding damage, delay, loss or poor packaging must be made immediately upon receipt of the consignment of goods.

Delivery is made by mail or freight forwarding. If not all ordered articles are immediately available, the immediately available ones will be delivered immediately and others as soon as they are available. However, the delivery costs will be charged only once per order, even in the case of partial delivery.

Shipping costs

Place of deliveryDelivery costs
Liechtenstein and SwitzerlandPost Pac Priority 9.70 CHF
Member States of the European Union and UKShipping costs: CHF 10.-Gross shipping weight: up to 2 kg
Other regionsDelivery on request

Revocation

You have the right to revoke this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day of the conclusion of the contract. To exercise your right of withdrawal, you must inform us (Intersyn AG, Städtle 2, 9490 Vaduz, Liechtenstein, office@intersyn.li ) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail sent by post). To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier time is. You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

If the customer is an entrepreneur, a revocation is completely excluded.

Notes for the smoothest possible handling of the return shipment 

(1) If possible, please return the item to us in its original packaging. The use of the original packaging is not a “must”, so it is not a prerequisite for the assertion of your right, but it simplifies and secures the processing for us.

(2) If you only wish to return one item from the delivery, but have ordered additional items that you now wish to pay for by invoice, simply deduct the item you have returned from the invoice amount. 

The consumer does not have the right to withdraw from contracts concerning

  1. goods, the price of which depends on fluctuations in the financial market, over which the entrepreneur has no control and which may occur within the withdrawal period,
  2. goods that are made to customer specifications or clearly tailored to personal needs, goods that can spoil quickly or whose expiration date would be quickly exceeded,
  3. goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, provided that their seal has been removed after delivery,
  4. goods which, due to their nature, have been inseparably mixed with other goods after delivery,
  5. alcoholic beverages, the price of which was agreed upon at the conclusion of the contract, but which cannot be delivered earlier than 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the Entrepreneur has no influence.

The consumer may submit the notice of withdrawal in any form. A sample withdrawal notice is provided below:

To: Intersyn AG
Städtle 2, 9490 Vaduz
Principality of Liechtenstein
Tel: +423 384 37 39
office@intersyn.li

We hereby declare the withdrawal from the purchase contract for the following goods:
(*list of goods)
(*Date of the goods order)
(*Reference number of the order or invoice)
(*consumer name)
(*Post address of the consumer)
(*Email of the consumer)
(*Date of day)

(*) Enter the appropriate information.

Payment

The customer can choose one of the following payment methods: Payment by invoice, payment by credit or debit card or by PayPal.

In cooperation with Paymentwall Inc, 255 9th Street, San Francisco, CA 94103 we offer the following payment options. In each case, payment is made to Paymentwall Inc.

  • Credit card (Visa/Mastercard)

Your personal information will be handled by Paymentwall in accordance with applicable privacy laws and as disclosed in Paymentwall Privacy Policy.

In addition, we accept:

  • PayPal
  • Prepayment by bank transfer
  • Invoice

A payment is only considered to have been made when Intersyn AG can dispose of the amount. If payment is not made within the above-mentioned period, the customer is in default of payment, whereby Intersyn AG is entitled to charge interest at a rate of 5% from that point in time. During the period of default, Intersyn AG is also entitled at any time to withdraw from the contract, to demand the return of the delivered goods and to claim damages for the loss of the contract.

Default of payment

If the customer fails to meet its payment obligations in whole or in part, all outstanding amounts owed by the customer to Intersyn AG in any manner whatsoever shall become due for payment and further deliveries of products to the customer shall be discontinued. In this case, Intersyn AG reserves the right to withdraw from the contract. From the third reminder onwards, Intersyn AG will charge a handling fee in the amount of CHF 50 due to the associated expenses. If payment continues to be outstanding despite reminders, the invoice amount will be handed over to a company entrusted with collection.

Reminder and collection charges

In the event of default, even in the case of a delay in payment for which we are not responsible, the contracting party undertakes to reimburse us for the reminder and collection costs to which we are entitled, insofar as they are necessary for the appropriate prosecution of the claim and are reasonable in relation to the claim, whereby the contracting party undertakes in particular to reimburse us for the costs incurred by us in the event of the involvement of a collection agency, insofar as these do not exceed the maximum rates of remuneration due to collection agencies. If we carry out the dunning process ourselves, the debtor undertakes to pay an amount of CHF 25.00 per reminder and an amount of CHF 5.00 per half-year for keeping records of the debt relationship in the dunning process.

Default of acceptance

If the customer refuses to accept the delivery items after the expiration of a grace period set for him or declares that he does not wish to accept the goods, Intersyn AG may refuse to fulfill the contract and demand compensation for non-fulfillment. Intersyn AG is entitled to demand either a flat rate of 25% of the agreed purchase price or compensation from the customer for the actual damage incurred.

Retention of title

We retain title to the delivered service or goods or to the media processed or created by us until receipt of all payments from the business relationship with the customer. If the customer resells goods subject to retention of title, he shall also pass on the retention of title. The customer shall notify us immediately of any third party access to our goods subject to retention of title. Pledges, transfers by way of security and similar of the goods subject to retention of title are only permitted with our prior consent. If payment is not made immediately after a reminder in the event of default, our goods subject to retention of title shall be returned without delay. The return costs shall be borne by the customer.

Limitation of liability

Claims for damages arising from impossibility of performance, breach of contract, culpa in contrahendo and tort are excluded both against Intersyn AG and against auxiliary persons and substitutes, except in cases of intent or gross negligence. No liability is accepted for consequential damage resulting from the use of the products.

Data protection

Intersyn AG undertakes to comply with data protection regulations when processing customer data. Further information on the handling of customer data can be found on the separate data protection declaration. The data protection declaration is an integral part of these general terms and conditions. By accepting the general terms and conditions, the customer also agrees to the privacy policy.

Place of jurisdiction

Vaduz is the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship. The legal relationship is subject to Liechtenstein law.

Final provisions

Intersyn AG reserves the right to change the general terms and conditions at any time. Should a provision of these general terms and conditions be invalid, this shall not affect the validity of the remaining provisions or the general terms and conditions as a whole. The relevant statutory provisions shall apply in place of the invalid provision.

Status: June 14, 2021