Intersyn AG

I. Scope

For online orders in our web shop at and thus for the business relationship between the customer and Intersyn AG, Städtle 2, 9490 Vaduz, the following General Terms and Conditions shall apply exclusively in the version valid at the time of the order.

Deviating, conflicting or supplementary general terms and conditions, shall not become part of the contract, even if known, unless their validity has been expressly approved in writing. These terms and conditions also apply as a framework agreement for all further legal transactions between the contracting parties. By clicking on the link “Download Terms and Conditions as PDF” you can download this text to a computer, save it, read it and print it out.

Customers are both consumers and entrepreneurs. Entrepreneurs are natural or legal persons or companies with legal capacity, for which the present is part of the business of their company. Companies are all long-term organizations of self-employed economic activity, even if they are not aimed to make a profit.

If you have any questions or complaints, please contact us:
Intersyn AG, Städtle 2, 9490 Vaduz, Principality of Liechtenstein, Infoline: +423 384 37 39, Fax: +423 384 37 40, or via E-mail.

Our webshop is operated by our company named in the imprint. Main features of the goods and services offered: trading company; production and trade in food and beverages (in particular food supplements); information on offered products and promotion of sales of the same.

II. Conclusion of contract 

Our offers are non-committal and non-binding. Technical and other changes remain reserved within reason.

Your order on represents an offer to Intersyn to conclude a purchase contract. The order is placed by clicking the “Buy” button and clicking the checkbox “Accept the General Terms and Conditions (GTC)”. Intersyn saves the contract text and sends you an order confirmation by email. You can view and change your orders and personal data at any time by logging in.

The contract sale is not concluded until Intersyn AG accepts the offer which gives rise to a claim to delivery of the goods. The order confirmation sent automatically by Intersyn does not yet represent an acceptance of your offer. The acceptance of the offer is rather made by sending the confirmation of dispatch to the email address you have provided. Billing is in Swiss Francs (CHF).

Sales are only made in normal household quantities and only to adults, i.e. people who have reached the age of 18. You confirm that your age information is correct.

You may not pass on the password required for ordering to third parties. If you pass them on, you are also responsible for the third party’s orders. You are responsible for all orders with your password and the resulting claims.

The online shop, the contents of the contract, all other information, customer service, data information and complaints are only offered in German.

III. Price

The following applies to customer business: Unless otherwise expressly stated, the prices quoted by us include the statutory value added tax. The total amount indicated in the shopping cart includes the gross product price and the gross shipping costs. In relation to companies, all prices quoted by us, unless otherwise expressly stated, are exclusive of VAT.

IV. Terms of payment, Default of Payment

In relation to registered customers from CH the purchase price is to be paid by invoice within 30 days. The invoice will be sent together with the parcel. Customers outside Switzerland can pay by credit card or PayPal. Guest orders inside and outside the EU can only be made with PayPal. Payments by the customer shall not be deemed to have been made until they have been credited to our business account. The delivered goods remain the property of Intersyn AG until full payment has been received.

In the event of default of  payment by the customer, we shall be entitled to charge default interest at the legal rate as well as the reimbursement of the necessary and appropriate reminder and collection costs (in any case in relation to entrepreneurs, but not exclusively EUR 40, -). In the event of default of payment by the customer, our company is also entitled to demand compound interest from the day of delivery of the goods. In the event of default of payment by the customer, Intersyn AG is entitled to withdraw from the contract step by step, without prejudice to the other regulations. Regarding the other withdrawal options, reference is made to the relevant legal provisions.

V. Right of withdrawal for consumers

Cancellation policy

Consumers can withdraw from the contract within 14 days without giving a reason. The period begins on the day the goods are received by the consumer or a third party designated by him who is not a carrier. If the consumer has ordered several goods as part of a single order and the goods are delivered separately, the period begins with the receipt of the last goods. For the timeliness of the withdrawal, it is sufficient if the declaration of withdrawal is sent within this period.

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract. 

The declaration of withdrawal / revocation shall be sent to:
Intersyn AG, Städtle 2, 9490 Vaduz, Principality of Liechtenstein, Infoline: +423 384 37 39, Fax: +423 384 37 40, E-mail.

The withdrawal can be made in any form (e.g. letter, phone, fax or email).

In the event of an effective cancellation, we will reimburse you for the payments you have made (excluding the return shipping costs) within fourteen days of the day on which we received notification of your cancellation of this contract. We can refuse the repayment until we have received the goods back (and checked them) or until you have provided proof that you have returned the goods, whichever is the earlier for you. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you. We will not charge you any fees for the refund. You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for checking the nature, properties and functionality of the goods.

There is no right of revocation for the delivery of:

  • quickly perishable goods, sealed goods that are not suitable for return due to health protection or hygiene reasons as soon as the seal has been removed (e.g. opened preparations)
  • goods which, due to their nature, were inseparably mixed with other goods after delivery
  • goods that are not prefabricated and for the manufacture of which are clearly tailored to the personal needs of the consumer

VI. Delivery, transport, default of acceptance

Postal items are sent using PostPac Priority. The gross shipping costs are included in the total amount specified in the shopping cart and are calculated as follows:

Switzerland: CHF 9.- (+ 7.7% VAT) up to 2 kg
EU: 18.- (+ 7.7% VAT) up to 2 kg
Other regions: depending on the delivery address

At the request of the purchaser, a parcel can also be sent using PostPac Economy or Swiss Express. The customer has to bear any additional costs. Intersyn AG determines the mode of transport. If the customer requests a mode of transport that differs from the choice of Intersyn AG, the resulting additional costs are to be borne by the customer.
If the customer has not accepted the goods as agreed (default of acceptance), he is nevertheless obliged to pay, and the price risk passes to him. In this case, Intersyn AG shall also entitled to reimbursement of the expenses incurred due to the delay in acceptance.

VII. Minor changes in performance

Changes to the agreed service or deviations are reasonable for the customer if they are minor and objectively justified. This applies in particular to deviations caused by the matter (e.g. in terms of dimensions, colors, structure, etc.).

VIII. Damages, product liability, warranty

Compensation due to breach of an obligation arising from the contractual relationship is to be paid under the statutory requirements. In the case of other limitation periods, the claim for damages must be asserted in court within 3 years of becoming aware of the damage and the damaging party. The same applies to claims based on the Product Liability Act. All instructions on the packaging and supplements should be observed. No liability is accepted for any other application and / or handling.
If the customer is an entrepreneur, we are not liable for slight negligence or loss of profit, except for personal injury. Claims for recourse are excluded, unless the person entitled to recourse proves that the fault was caused in our sphere and was at least grossly negligent.

You have a legal warranty right. The period for consumers is 24 months, for entrepreneurs 12 months from the time the goods and for services with the completion of the service. If an exchange or an improvement is not considered (not possible, too much effort, unreasonable, delay, etc.), you are entitled to a price reduction or, if the defect is not insignificant, to the cancellation of the contract (conversion). Warranty rights do not exist for minor changes in performance in accordance with point VII.

Only applies to entrepreneurs: They have to examine the delivered goods for defects within a reasonable period of time and notify us of these in writing within a period of one week after receipt of the goods; otherwise the assertion of the warranty claim is excluded. Hidden defects must be reported to us in writing within a period of one week from discovery. Timely dispatch is sufficient to meet the deadline. The entrepreneur bears the full burden of proof for all claims, in particular for the defect itself, for the time the defect was discovered and for the timely notification of the complaint.

The costs for the return in case of a defect are to be beared by us. In this case, please contact our customer service by E-mail or by phone on +423 384 37 39.

IX. Assignment of receivables

In the event of the resale of the item, the customer hereby assigns its claims against third parties to us until the final payment of our claims has been made on account of payment. Upon request, the customer has to name his customers and inform them of the assignment. The assignment must be entered in the business books, especially in the open item list, and made clear to the buyer on delivery notes, invoices, etc.
If the customer is in delays with his payments, the sales proceeds received by him must be separated and the customer holds these only on our behalf. Any claims against an insurer have already been assigned to us. Claims against us may not be assigned without our express consent.

X. Retention

The customer shall only be entitled to withhold payment only for those defects that have been expressly acknowledged by us or established by the court, but only to the value of a reasonable part of the gross invoice amount at most. In all other respects, offsetting and retention are excluded.

XI. Choice of law, place of jurisdiction

The contractual relationships between Intersyn AG and the customer are expressly subject to Liechtenstein law. The exclusive place of jurisdiction for any disputes is the headquarters of Intersyn AG, November 2019.

XII. Data protection, change of address and copyright

The customer consents to the fact that the personal data included in the purchase contract is also saved and processed by us with the aid of automation in order to fulfill this contract. The customer is obliged to notify us of changes to his residential or business address as long as the contractual transaction is not completely fulfilled by both parties.
If the notification is omitted, declarations shall be deemed to have been received even if they are sent to the last known address. All logos, samples, catalogs, brochures, illustrations and the like shall always remain our intellectual property; in the absence of a separate agreement, the customer receives no rights of use or exploitation whatsoever.

Please refer to our Privacy Policy for more information on how we handle your personal data.